I'm Ben. I started at Fireblocks four years ago close to the customer and close to the product: wallets, transactions, policies, integrations, and the parts that fail in interesting ways. The work taught me to translate fast: from confused customer reports to precise reproductions, from log noise to root cause, and from recurring pain to product gaps worth writing up.
Somewhere along the way I stopped wanting to repeat the same investigation twice and started wanting to build the workflow once. So I built things. n8n pipelines that retired manual reports. A reporting job that cut 30 minutes of SQL to 4 seconds of automation. TRBT, a multi-agent investigation system my team now runs daily. And an open-source EVM transaction debugger you can try right now.
Now I'm looking outward. The same approach carries over well to roles where customer discovery, technical depth, AI workflow design, and measurable value sit together: forward deployed, solutions, and sales engineering, and AI product. Fintech, web3, payments, and crypto custody are domains I've already spent years inside. If that sounds like the seat you're hiring for, I'd love to talk.